Support
The safer.plus support team is available to help you with any questions or issues you may encounter while using the platform.
Support Hours
Support is available Monday through Friday, 9:00 AM to 5:00 PM (GMT+2).
For urgent matters outside these hours, please use the emergency contact provided during your onboarding.
Getting Help
Contact Methods
- Email: [email protected]
- Phone: Available upon request
Common Support Requests
Configuration Support
- User access and permissions
- Business unit configuration
- Custom form setup
- Process workflows
- Version control setup
- Risk assessment matrix
Usage Support
- Navigation assistance
- Feature guidance
- Data import/export
- Report generation
- Dashboard customization
Account Management
Account Changes
Changes to your organization's account structure, including:
- Adding/removing users
- Modifying business units
- Changing permissions
- Setting up new features
Must be requested through [email protected]
Best Practices
- Include your organization name in communications
- Provide detailed descriptions of issues
- Attach screenshots when relevant
- Reference specific error messages
- List steps to reproduce problems
Quick Response
To help us assist you faster:
- Use clear subject lines
- Include your username
- Specify which module you're using
- Describe what you were trying to do
- Explain what happened vs what you expected
Training Options
Self-Paced Learning
- Video tutorials in each module
- Step-by-step guides
- Example templates
- Best practice documents
Guided Training
- Remote training sessions
- Custom workshops
- Implementation support
- Refresher courses
Related Pages
Emergency Support
For urgent technical issues affecting system operation, contact the phone number provided during your onboarding.